Widerrufsrecht
Returns & Refund Policy
Last updated: August 9, 2026
At AA PROPERTY MANAGEMENT AND SERVICES LTD, we want you to be satisfied with your purchase. We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.
14-Day Returns
To be eligible for a return, your handheld chainsaw must:
- Be returned within 14 days of delivery
- Be unused and in the same condition as when you received it
- Not show any signs of use, cutting, wear, damage, or modification
- Include all original accessories, parts, manuals, and packaging where possible
- Include your receipt or other proof of purchase
For safety reasons, products that have been used, modified, damaged, or improperly maintained may not be eligible for a return.
How to Start a Return
To request a return, please contact us at:
Email: vajesudamraghuvaje@gmail.com
Please include your order number, proof of purchase, and a description of the reason for your return.
Return address:
AA PROPERTY MANAGEMENT AND SERVICES LTD
62 Braemar Gardens
West Wickham
England
BR4 0JW
United Kingdom
Please do not send an item back without contacting us and receiving return instructions first. Unauthorized returns may not be accepted.
Important Safety Requirements for Chainsaw Returns
Because handheld chainsaws are powered cutting equipment, please follow these requirements before returning a product:
- Do not return a chainsaw with fuel in the tank.
- Any battery-powered chainsaw must be returned with the battery removed, unless we specifically instruct otherwise.
- Do not return a product that is leaking fuel, oil, or other fluids.
- Do not attempt to repair, disassemble, or modify the product before returning it.
- Pack the chainsaw securely in its original packaging where possible to prevent damage during transportation.
- Follow all applicable carrier requirements for the transportation of batteries, fuel, oil, and powered equipment.
If you are unsure how to safely prepare your product for return, please contact us before shipping it.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it.
If your handheld chainsaw is defective, damaged during delivery, missing parts, or you received the wrong item, please contact us as soon as possible at:
Please provide your order number and, where possible, photographs or video showing the issue. We will review the problem and provide appropriate instructions for repair, replacement, or refund where applicable.
Non-Returnable Items
Returns may not be accepted for:
- Products that have been used
- Products showing signs of cutting or operation
- Products that have been modified, disassembled, or repaired without authorization
- Products damaged through misuse, negligence, or improper maintenance
- Products returned without required accessories or components
- Gift cards
- Items clearly identified as non-returnable at the time of purchase
This does not affect any statutory rights you may have under applicable consumer law.
Exchanges
If you would like a different model or product, the fastest option is generally to return the original unused product in accordance with this policy and, once the return has been approved, place a new order for the replacement product.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for us to process an approved refund. Your bank or payment provider may require additional time to process and display the refund.
If you have not received your refund after 15 business days from the date we confirmed that your refund was approved, please contact us at:
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for the cost of returning an unwanted item.
Where a return is approved because the product is defective, damaged, or incorrect, we will provide appropriate return instructions and, where applicable, a return shipping label.
Statutory Consumer Rights
This return policy does not limit or exclude any rights you may have under applicable UK consumer protection law.
Where applicable, consumers may have additional rights to cancel an online purchase within the statutory cancellation period. These rights are separate from our voluntary 14-day return policy.
Company Information
AA PROPERTY MANAGEMENT AND SERVICES LTD
Company Number: 16325541
Registered Office: 62 Braemar Gardens, West Wickham, England, BR4 0JW, United Kingdom
Email: vajesudamraghuvaje@gmail.com