Versand
Returns & Refund Policy
Last updated: August 9, 2026
At AA PROPERTY MANAGEMENT AND SERVICES LTD, we want you to be satisfied with your purchase. This Returns & Refund Policy explains how returns, cancellations, exchanges and refunds are handled for products purchased through our online store.
AA PROPERTY MANAGEMENT AND SERVICES LTD
Company Number: 16325541
Registered Office: 62 Braemar Gardens, West Wickham, England, BR4 0JW, United Kingdom
Email: vajesudamraghuvaje@gmail.com
Nothing in this policy is intended to limit or exclude any statutory rights you may have under applicable consumer law.
1. 14-Day Return and Cancellation Policy
If you purchase a product from us online as a consumer, you may generally have the right to cancel your order within 14 days after receiving the goods, without giving a reason, subject to applicable law and any statutory exceptions.
If you wish to cancel your order, please contact us within the applicable 14-day cancellation period.
To request a return, please contact:
Email: vajesudamraghuvaje@gmail.com
Please provide:
- Your full name
- Order number
- Date of purchase
- Product name
- Reason for return, if applicable
- Proof of purchase
You do not need to provide a reason when exercising a statutory cancellation right where the law provides such a right.
2. Handheld Chainsaw Returns
Because our products may include handheld chainsaws and other powered cutting equipment, additional safety requirements apply to returns.
If you are returning a chainsaw because you have changed your mind, please do not operate, start, cut with or otherwise use the chainsaw.
You may inspect the product to the extent reasonably necessary to establish its nature, characteristics and functionality. However, if the product has been handled or used beyond what is reasonably necessary and its value has been reduced as a result, we may be entitled to make a deduction from the refund where permitted by applicable law.
For a change-of-mind return, we strongly recommend that the product remains in its original condition, with all accessories, manuals, components and packaging included where reasonably possible.
3. Condition of Returned Products
For a standard change-of-mind return, please return the product in a condition that allows us to inspect and resell it.
For handheld chainsaws, the product should:
- Not have been used for cutting
- Not show signs of operational use
- Not have been modified
- Not have been disassembled
- Not have been repaired without our authorisation
- Not have been damaged through misuse
- Include all accessories and components supplied with the product where reasonably possible
- Include the original packaging where reasonably possible
A product does not automatically lose all return rights merely because its packaging has been opened, where applicable law gives you a statutory cancellation right.
4. Important Safety Requirements for Chainsaw Returns
For safety and transportation reasons, please follow these instructions before returning a handheld chainsaw.
Battery-powered chainsaws
If the product is battery-powered:
- Remove the battery before packaging the product unless we specifically instruct you otherwise.
- Do not return a damaged, swollen, leaking or otherwise unsafe battery.
- Follow the applicable carrier requirements for transporting lithium batteries.
- Contact us before shipping if you are unsure how the battery should be returned.
Petrol-powered chainsaws
If the product is petrol-powered:
- Do not return the product with fuel in the fuel tank.
- Ensure that the product is prepared for transportation in accordance with the manufacturer's instructions and applicable carrier requirements.
- Do not ship a leaking product.
- Do not attempt to repair or dismantle the product before returning it.
All chainsaws
Please:
- Do not attempt to repair the product before returning it.
- Do not modify or remove safety components.
- Secure the product properly for transportation.
- Follow all applicable carrier and dangerous-goods requirements.
- Contact us before shipping if you are unsure how to prepare the product safely.
We may provide specific return instructions depending on the product type.
5. How to Start a Return
Before sending any product back, please contact us at:
We will provide you with return instructions.
Please do not send a product to the registered office address without first receiving return instructions from us, as our registered office may not necessarily be the appropriate warehouse or return-processing location.
Once your return has been approved or your cancellation has been properly notified, we will tell you where and how to return the product.
6. Return Address
Our company registered office is:
AA PROPERTY MANAGEMENT AND SERVICES LTD
62 Braemar Gardens
West Wickham
England
BR4 0JW
United Kingdom
Important: This is our registered office address. It should only be used as a physical return address where we have specifically instructed you to send your return there.
We may provide a different return-processing or warehouse address in your return instructions.
7. Return Shipping Costs
For a change-of-mind return, you may be responsible for the direct cost of returning the goods where this has been properly disclosed to you before purchase and where permitted by applicable law.
For faulty, damaged, incorrect or misdescribed products, we will provide appropriate return instructions and will cover reasonable return costs where we are legally responsible for the issue.
Nothing in this section limits any statutory consumer rights.
8. Damaged, Defective or Incorrect Products
Please inspect your order when you receive it.
If you receive a product that:
- Is damaged;
- Is defective;
- Does not operate correctly;
- Is missing essential components;
- Is materially different from the product description; or
- Is the wrong product,
please stop using the product and contact us as soon as reasonably possible at:
Please provide:
- Order number
- Description of the problem
- Photographs of the product
- Photographs of any visible damage
- Video showing the issue, where appropriate
- Product serial number, where applicable
Do not continue operating a defective or potentially unsafe chainsaw.
We will assess the issue and provide appropriate instructions regarding a refund, repair, replacement or other remedy as applicable.
9. Faulty or Unsafe Chainsaws
If you believe a chainsaw is defective or unsafe, stop using it immediately.
Do not attempt to repair, modify, dismantle or bypass any safety device unless expressly instructed by the manufacturer or an appropriately qualified professional.
Contact us at:
We may request photographs, video, serial numbers and other information to help identify the problem.
Where a product is faulty or does not conform to the contract, your statutory consumer rights apply. UK consumer law provides specific remedies for faulty goods, including a short-term right to reject qualifying faulty goods.
10. Non-Returnable or Restricted Returns
The following may not qualify for a standard change-of-mind return, or may be subject to deductions where permitted by law:
- Products that have been used beyond what is reasonably necessary to inspect them
- Products that have been used for cutting
- Products that have been modified
- Products that have been disassembled
- Products that have been repaired without authorisation
- Products damaged through misuse or negligence
- Products damaged through improper maintenance
- Products missing essential components
- Products contaminated with fuel, oil or other substances
- Products returned in an unsafe condition
However, these restrictions do not remove any statutory rights relating to faulty, damaged, unsafe or misdescribed goods.
11. Exchanges
If you would like to exchange your handheld chainsaw for another model, size or product, please contact us.
Where permitted and practical, the quickest option may be to return the original product in accordance with this policy and place a new order for the replacement product.
Any exchange is subject to product availability.
Your statutory rights regarding faulty or defective products are not affected.
12. Refunds
Once we receive your returned product, we may inspect it to determine its condition and whether any deduction is permitted under applicable law.
Where a refund is due, we will normally refund the payment using the original payment method.
For statutory cancellation rights, applicable UK rules generally require refunds to be made within the applicable legal timeframe and may allow a trader to wait until the goods have been returned or evidence of return has been provided.
Where applicable, the refund will normally include the cost of standard delivery originally paid by the customer. Additional delivery costs resulting from choosing a more expensive delivery option may not be refundable.
Your payment provider or bank may require additional time to process the refund after we have issued it.
13. Deductions for Used or Damaged Products
If you exercise a statutory cancellation right, you may inspect the product as reasonably necessary to establish its nature, characteristics and functionality.
However, where you handle or use the product beyond what is reasonably necessary and this causes a reduction in value, we may be entitled to deduct the amount of that reduction from your refund where permitted by applicable law.
For handheld chainsaws, operating the motor, making cuts or using the chainsaw for work would generally go beyond a simple inspection.
For this reason, please do not operate or use a chainsaw if you intend to return it because you have changed your mind.
14. Refunds for Faulty Products
If a product is faulty, unsafe, not as described or otherwise does not meet the requirements of applicable consumer law, we will handle the matter in accordance with your statutory rights.
Depending on the circumstances, you may be entitled to:
- A refund;
- A repair;
- A replacement;
- A price reduction; or
- Another remedy provided by applicable law.
The Consumer Rights Act 2015 provides statutory remedies for goods that do not meet the required standards.
We will not rely on this Returns Policy to exclude rights that cannot legally be excluded.
15. Return Inspection
After receiving a returned product, we may inspect:
- Product condition
- Serial number
- Accessories
- Safety components
- Signs of operation or cutting
- Signs of modification
- Signs of accidental or misuse-related damage
- Missing components
- Packaging condition
The inspection is intended to determine the appropriate treatment of the return under this policy and applicable law.
16. Products Damaged During Return Shipping
Customers should package returned products securely.
If a product is damaged during return transportation because it was inadequately packaged, we may request additional information or evidence concerning the condition of the product when it was dispatched.
Where you are exercising a statutory consumer right, this will be handled in accordance with applicable law.
17. Return of Batteries and Powered Equipment
Certain products may contain lithium-ion batteries or other components that are subject to transportation restrictions.
Customers must not ship batteries or powered equipment in a manner that breaches carrier or dangerous-goods requirements.
If you are unsure how to return a battery-powered chainsaw, contact us before shipping the product.
We may provide specific instructions or an appropriate return method.
18. Statutory Consumer Rights
This Returns & Refund Policy does not affect or limit your statutory rights under applicable UK consumer protection law.
For online consumer purchases, you may generally have a statutory right to cancel within 14 days of receiving the goods, subject to applicable exceptions.
Faulty or defective goods may be subject to separate statutory remedies, including rights under the Consumer Rights Act 2015.
Nothing in this policy is intended to exclude or restrict liability or consumer rights that cannot legally be excluded or restricted.
19. International Customers
If you purchase from outside the United Kingdom, additional consumer protection laws may apply depending on your country of residence.
Where mandatory consumer protection laws apply to your purchase, those rights will not be excluded by this policy.
Customers are responsible for providing accurate delivery information and complying with any applicable import or customs requirements unless otherwise stated at checkout.
20. Contact Us
If you have any questions regarding returns, refunds, exchanges, damaged products or product safety, please contact us.
AA PROPERTY MANAGEMENT AND SERVICES LTD
Company Number: 16325541
Registered Office:
62 Braemar Gardens
West Wickham
England
BR4 0JW
United Kingdom